Return Policy

At AhzanEmporium, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a flexible return policy to make the process as easy as possible. Please read the following guidelines to understand our return procedures:

Eligibility for Returns

- Timeframe: Items can be returned within 14 days of receipt for a full refund or exchange, provided they meet the conditions outlined below.

- Condition of Items: To be eligible for a return, the item must be in its original condition, unused, unwashed, and with all original packaging, tags, and labels intact. Items that are damaged, altered, or show signs of wear may not be eligible for a return.

- Non-Returnable Items: Certain items are non-returnable, including:

  - Perishable goods (e.g., food, flowers)

  - Personalized or custom-made items

  - Health and hygiene products (e.g., cosmetics, undergarments)

  - Digital products (e.g., e-books, software)

Return Process

1. Initiate a Return: To initiate a return, log in to your AhzanEmporium account and navigate to your order history. Select the order you wish to return and click on the "Return" button. Follow the instructions provided to complete the return request.

2. Return Shipping: After submitting your return request, you will receive instructions on how to ship the item back to us. Please ensure that the item is securely packaged to prevent damage during transit. Return shipping costs may be the responsibility of the customer unless the return is due to a defect or error on our part.

3. Return Confirmation: Once we receive and inspect the returned item, we will send you a confirmation email. If the return is approved, your refund will be processed within 5-7 business days. The refund will be credited to your original payment method.

Refunds and Exchanges

- Refunds: If your return is approved, you will receive a full refund, excluding any original shipping costs. Refunds will be processed to your original payment method within 5-7 business days of receiving the returned item.

- Exchanges: If you wish to exchange an item for a different size, color, or product, please indicate this in your return request. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact our customer support team within 48 hours of receiving the item. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions or need assistance with the return process, please don't hesitate to reach out to our customer support team at +2347013477509. We are here to help!