Refund Policy

At AhzanEmporium, customer satisfaction is our top priority. We strive to ensure that you are happy with your purchase, but if for any reason you are not satisfied, we are here to help. Please review our refund policy below:

Eligibility for Refunds

- Returns: Refunds are available for items that are returned within 14 days of receipt, provided they meet the conditions outlined in our Return Policy. Items must be in their original condition, unused, unwashed, and with all original packaging, tags, and labels intact.

- Order Cancellations: If you cancel your order before it has been shipped, you are eligible for a full refund. If the order has already been shipped, please refer to our Return Policy for instructions on how to return the item and obtain a refund.

- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within **48 hours** of receiving the product. We will arrange for a replacement or issue a **full refund**, including any shipping costs.

Refund Process

1. Requesting a Refund: To request a refund, please log in to your AhzanEmporium account, navigate to your order history, and select the item(s) you wish to return. Follow the instructions provided to initiate the return and refund process.

2. Processing Time: Once we receive the returned item and confirm that it meets the eligibility criteria, we will process your refund within 5-7 business days. You will receive an email notification confirming the refund.

3. Refund Method: Refunds will be issued to the original payment method used during the purchase. Depending on your payment provider, it may take additional time for the refund to reflect in your account.

Non-Refundable Items

- Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defect or error on our part.

- Non-Returnable Items: Certain items, such as perishable goods, personalized products, and hygiene-related items, are non-refundable. Please review our Return Policy for more details.

Partial Refunds

In some cases, only partial refunds may be granted, such as for items that are returned in a condition different from their original state or items returned after the 14-day return window.

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact our customer support team at +2347013477598. We are committed to ensuring a smooth and hassle-free refund process for you.